Terms and Conditions of Sale

1. Subject matter and scope

These terms and conditions of sale (the "Terms") govern the distance purchase of the video course "Mix & Master Pro: Dallo Studio alle Radio" (the "Course") through the website www.matteoliotta.it. They form an integral part of the contract between the seller and the customer and must be accepted before the order is placed.

The Course is digital content not supplied on a tangible medium: it is streamed through the student area of the website, with no physical goods delivered.

The offer is addressed to adults acting as consumers and to holders of an Italian VAT number. Billing details must relate to Italy: sales outside Italian territory are not offered, and orders with foreign tax details cannot be fulfilled.

2. Seller

The seller is Studio di Registrazione Liotta Matteo, Italian VAT no. 10755761219, REA no. NA-1129247, registered office at Via Pigna 76, Parco Correale — 80128 Naples (NA), Italy.

Contacts: [email protected] · certified email (PEC) [email protected] · +39 389 470 4304. Email is the main channel for any communication concerning the Course.

Legal Notice — full identification details

3. What you are buying

A single purchase grants you a personal right of access to the Course. Specifically:

• the on-demand video lessons of the Course, in the number and length stated on the course page at the time of purchase;
• lifetime access, meaning access with no predetermined expiry date, no renewals and no further fees;
• a personal certificate of participation, under the conditions set out in clause 14;
• support for access and technical problems.
• Physical media, shipping, one-to-one consultancy, feedback on your own tracks and live sessions are not included, unless otherwise agreed in writing.

The Course content, the student area and the certificate are in Italian. The English version of the website is a courtesy translation of the interface only: the lessons remain in Italian.

4. What "lifetime access" means

"Lifetime access" means that the right of access has no predetermined expiry date and requires no renewal: once purchased, it remains available on your account.

It is not a promise that the platform will operate forever. Should the service be discontinued, the seller will give notice by email at least [TO BE DEFINED: minimum notice period] in advance and will indicate how you may continue to access the content or obtain a refund, in the cases and to the extent provided by law.

5. Technical requirements

To follow the Course you need an up-to-date browser with JavaScript and technical cookies enabled, a stable internet connection suitable for high-definition video streaming, and reliable listening equipment (headphones or studio monitors are recommended for the mixing and mastering lessons).

The Course is available by streaming only: downloading the videos is not offered and is technically disabled.

Checking the requirements before purchase is the customer's responsibility. If compatibility problems arise after purchase, the seller will provide support; where the problem stems from a defect in the Course, the legal guarantee under clause 15 applies.

6. Account and credentials

Purchase requires a registered account with a verified email address: access to the Course and the certificate are personal and must be linked to an identified person.

The customer warrants that the data provided is true, complete and up to date, and is responsible for keeping the credentials safe. If you suspect that someone else is using your account, write immediately to [email protected].

7. Price, tax and invoicing

The price of the Course is €29.99 (twenty-nine euro and ninety-nine cents), including Italian VAT at 22%. There are no additional costs: no shipping fees, no activation fees, no recurring charges.

The applicable price is the one displayed on the website when the order is placed. Later changes do not affect purchases already completed.

The sale is subject to Italian electronic invoicing. For this reason the checkout requires your name or company name, address, postcode, town, province and at least one of Italian tax code (codice fiscale) or VAT number. Customers purchasing with a VAT number must also provide the SDI recipient code or a certified email address (PEC). The invoice is transmitted through the Italian Interchange System (SDI).

Incorrect or incomplete tax details prevent the invoice from being issued correctly: the customer must notify any corrections promptly.

8. How the contract is concluded

The purchase process takes place entirely online and in Italian, as follows:

• you press "Acquista il corso" on the course page;
• you sign in to your account or create one, and confirm your email address;
• you fill in the details required for the invoice on the checkout page;
• you tick the waiver of the right of withdrawal described in clause 11, which is mandatory in order to continue;
• you are redirected to Stripe's secure payment page, where you choose a method and authorise the payment;
• the contract is concluded when the payment is confirmed as received and the seller sends the order confirmation to the email address of your account.

Until the order is submitted you can review and correct the data you entered; the total payable is always shown next to the payment button.

The seller may decline orders with incomplete or manifestly incorrect data, or where there is reasonable suspicion of fraudulent use of the payment method. In such cases any amount collected is refunded in full and at no cost.

9. Payment

Payments are processed by Stripe Payments Europe, Ltd. The available methods are those displayed on Stripe's payment page at the time of purchase.

Card and payment instrument details are handled directly by Stripe: the seller does not receive, see or store them.

If the chosen payment method requires confirmation time, access is activated once the payment is confirmed; in the meantime you receive an email confirmation and do not need to stay on the page.

10. Delivery of access

Delivery is entirely digital. Once payment is confirmed, access to the Course is activated on your account and you receive an email confirmation with the link to the student area. Under normal conditions this takes a few seconds.

There are no delivery costs. If access is not active within [TO BE DEFINED: maximum time, e.g. 24 hours] of payment, write to [email protected] quoting your account email address: access will be restored at no cost.

11. Right of withdrawal and express waiver

In distance contracts a consumer normally has fourteen days to withdraw without giving reasons. For the supply of digital content not on a tangible medium, that right is lost where performance has begun with the consumer's express agreement and with acknowledgement of the resulting loss of the right of withdrawal: this is provided by Article 59(1)(o) of Italian Legislative Decree 206/2005 (Consumer Code).

How this works in practice on the website. On the checkout page, inside the "Accesso immediato" box, there is a checkbox you must tick in order to proceed. The text you accept reads: "Chiedo l'accesso immediato al videocorso e prendo atto che, iniziata la riproduzione, perdo il diritto di recesso di 14 giorni previsto per i contenuti digitali" (I request immediate access to the video course and acknowledge that, once playback has begun, I lose the 14-day right of withdrawal provided for digital content). Without that tick no order is created: in addition to the check in the browser, the server rejects the payment request if the waiver has not been accepted, so it cannot be bypassed.

Your acceptance is recorded together with the date and time, the version of these Terms in force at that moment and a value derived from your IP address through a one-way cryptographic function (the address itself is not stored in clear text). The order confirmation, including the waiver, is sent to you by email on a durable medium.

Ticking the box is mandatory to complete the purchase: the website offers no purchase path with deferred access. If you prefer to keep your right of withdrawal, do not complete the order and write to [email protected] before purchasing: [TO BE CONFIRMED by the seller: alternative arrangement, for example activating access only after the fourteen days have elapsed].

The waiver concerns the right of withdrawal only. It does not affect the legal guarantee of conformity (clause 15) or any other right granted to consumers by law.

12. Use of access: personal and non-transferable

The right of access is personal and non-transferable: it belongs to the account holder and cannot be sold, lent, gifted or shared. The following measures give effect to this:

• a maximum of two active devices per account; registered devices are listed in the student area and can be revoked to free a slot;
• one playback at a time: starting a lesson on one device closes any playback active on another;
• a personal watermark overlaid on the videos, showing the account email address and a fragment of its identifier, which changes position during playback;
• sharing credentials, transferring the account, screen recording, downloading, copying, publishing or redistributing the content in any form is prohibited.

The personal watermark does not prevent screen recording: it makes it possible to trace a leaked copy back to the account it came from. The email address shown on the video is yours, so avoid sharing your screen with third parties during playback.

13. Suspension and revocation of access

Where anomalous use is detected — for example many different devices in a short time, repeated simultaneous playback requests, attempts to circumvent the limits — the system records a report for human review. No block is automatic.

If the review shows account sharing or distribution of the content, the seller will raise the matter by email setting out the evidence gathered; the customer may respond within [TO BE DEFINED: time allowed for the customer's reply]. Access may be suspended, and in the most serious cases revoked, only in the event of a serious or repeated breach.

Suspension and revocation are measures proportionate to the abuse established and are without prejudice to further action to protect copyright. If the allegation proves unfounded, access is restored immediately and at no cost.

14. Certificate of participation

Once all the lessons have been completed, the student area makes available a personal certificate of participation bearing a public verification code.

A lesson counts as completed when at least 90% of it has actually been watched: the system only adds up plausible progress between checks, so skipping to the end or playing at increased speed does not count towards completion.

The name shown on the certificate is the one registered on the account when it is issued: check that it is correct before completing the Course.

The certificate is a private document issued by the seller. It is not an academic qualification, it is not a certification recognised by public bodies or accreditation organisations, it carries no training credits and it does not qualify the holder to practise any profession. It only attests that you have followed the Course in full.

15. Legal guarantee of conformity

The Course is covered by the legal guarantee of conformity provided for contracts for the supply of digital content by Articles 135-octies et seq. of the Italian Consumer Code. The seller is liable for any lack of conformity existing at the time of supply and becoming apparent within two years of that time.

Examples of lack of conformity include: videos that will not play, missing or incomplete lessons, content differing from the description on the course page, persistent malfunctions of the student area.

In the event of a defect you are entitled to have conformity restored within a reasonable time and free of charge. Where restoring conformity is impossible, disproportionately costly, not carried out within a reasonable time or causes significant inconvenience, you are entitled to a proportionate price reduction or to termination of the contract with a refund, in the cases provided by law.

To rely on the guarantee simply write to [email protected] describing the problem. No clause of these Terms limits or excludes these rights.

16. Updates and changes to the Course

The seller may correct errors, replace a lesson with an updated version, improve the quality of the materials or add content. Updates are included in the price already paid and involve no further cost.

Changes will not reduce the essential features of the Course as described at the time of purchase. If a change were to have a more than negligible adverse impact on access to or use of the Course, the customer will be informed by email with reasonable notice and may exercise the remedies provided by the Consumer Code for modifications to digital content, including termination of the contract.

17. Liability

The Course is educational in purpose. The seller shares his own working method but does not guarantee artistic, commercial or professional results: these depend on the effort of the person following the Course and on factors outside the seller's control.

The service is provided with the professional diligence required. Interruptions may occur due to maintenance, third-party providers (video delivery platform, payment services, connectivity) or events beyond the seller's control: in such cases the seller will act to restore the service as quickly as possible and will give notice if the interruption persists.

Nothing in these Terms excludes or limits the seller's liability for wilful misconduct or gross negligence, for personal injury, or the mandatory rights granted to consumers by law, including the legal guarantee of conformity and the rules on unfair terms under Articles 33 et seq. of the Consumer Code. Any clause conflicting with those rules shall be deemed not to have been included.

18. Intellectual property

The videos, texts, materials, course structure, trade mark and all other content of the Course and of the website belong to the seller or to the respective rights holders and are protected by Italian copyright law (Law 633/1941) and by trade mark legislation.

The purchase grants a personal, non-exclusive, non-transferable and non-sublicensable licence to use the Course, limited to streaming for private, non-commercial purposes. It transfers no ownership of the content.

Screen recording, downloading, copying, publishing, making available to the public, reselling and using the content to deliver training to third parties are expressly prohibited. Infringements will be pursued in the competent forums; the personal watermark on the videos makes it possible to trace a leaked copy back to the account it came from.

19. Personal data

Personal data collected for the purchase, invoicing, delivery of the Course and anti-abuse measures is processed in accordance with the website's privacy notice, which sets out the purposes, legal bases, recipients, retention periods and the rights of data subjects.

Read the privacy policy

20. Support and complaints

For support, reports and complaints write to [email protected] or, if you prefer a channel with legal effect in Italy, to the certified email address [email protected].

To speed up handling, please state: your name, the email address of your account, the date of the order and a description of the problem.

The seller undertakes to reply within [TO BE DEFINED: complaint response time] of receipt.

21. Alternative dispute resolution

In the event of a dispute the customer is encouraged to contact the seller first: most issues are resolved directly and at no cost.

Consumers may also use the alternative dispute resolution (ADR) procedures provided by Articles 141-bis et seq. of the Italian Consumer Code, by applying to a body listed in the registers kept by the competent authorities, or to the conciliation service of the locally competent Chamber of Commerce.

European ODR platform. The European online dispute resolution platform set up by Regulation (EU) No 524/2013 ceased to operate on 20 July 2025, following its repeal by Regulation (EU) 2024/3228: referral to that platform is therefore no longer possible, and the national ADR bodies indicated above remain available. [TO BE VERIFIED with the lawyer: whether and in what form the information on the ODR platform should be retained.]

Participation in a specific ADR procedure is optional for the seller, save where required by law. [TO BE DEFINED: ADR body the seller intends to adhere to, if any.]

22. Governing law and jurisdiction

The contract is governed by Italian law. Mandatory provisions more favourable to the consumer under the law of the country of his or her habitual residence remain unaffected.

Any dispute arising from the contract falls within the exclusive jurisdiction of the court of the place where the consumer resides or has elected domicile, if located in Italy (consumer forum, Article 66-bis of the Consumer Code).

Where the customer is not acting as a consumer but in the course of a business or profession, the Court of Naples has exclusive jurisdiction.

23. Version and amendments to these Terms

The seller may update these Terms. Each version is identified by a code: the version actually accepted by the customer is recorded together with the order at the time of purchase.

Amendments do not apply retroactively to purchases already completed, which remain governed by the version accepted when the order was placed.

The version in force and the date of the last update are shown at the top of this page, and it is the same version recorded against orders placed while it is in force.

24. Final provisions

The invalidity or ineffectiveness of any single clause does not affect the validity of the remaining provisions.

Tolerance of conduct departing from these Terms does not constitute a waiver of the rights arising from them.

These Terms are drafted in Italian. The English version is a courtesy translation: in the event of any discrepancy, the Italian text prevails.